Secure Payments

TypeOut accepts payments via BACS, cheque or credit/debit card.

For all online/BACS payments you must enter “YOUR NAME” or “Invoice/Quote” number (if applicable) so we can keep track of your payment and to prevent further correspondence.

For all credit/debit card payments we use a secure system called Stripe – there are no fees for using this service.

Making a secure card payment:

• Enter the total amount (including VAT) shown on your quote / invoice in the box below
• Complete your name (the same as shown on your card) and email address
• Type in your card number, expiry date and CVC in the space provided.
• Finally, click on the “PAY” button where the total amount will be shown.

Once payment has been successful you will be directed to our payment confirmation page and emailed a card payment receipt (this may take a couple of minutes).

For any queries regarding payments please email accounts@typeout.co.uk or call 01483 338939.

TypeOut accepts the following payment ​cards:

Cancellation and Refu​​nds Policy

You have the right to cancel the order at anytime until we have started the transcription process – a full refund will be issued.

Once we have started on an audio file a refund is not possible for that particular file, however if you have sent us multiple audio files, all files that have not been started will be refunded in full.

Privacy

Our Payment Service Provider is Stripe – one of the largest independent payment service providers (PSP).

Stripe provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Stripe’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Stripe uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Stripe is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Stripe is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected