In order to make the most of our transcription service you will find it useful to see the difference between the types of service that we provide. We use a standard layout template to make the transcripts easy to read. All transcripts are types into MS Word so that your work can be edited if required.

Intelligent verbatim

Intelligent verbatim is our most popular and standard transcription service. The work is transcribed accurately and mostly word for word. The transcript reads easily and clearly with all relevant information but false starts/repeated words etc are omitted.


Verbatim is required when analysing the text in more detail. We transcribe the same level of accuracy however, we include errs, umms, repetitions, laughter in brackets, words typed as said eg “cos” “gonna” “wanna”. Universities and government departments tend to use this service.

Discourse analysis

Discourse analysis requires the highest level of details and is only used for occasionally by universities to analyse parts of the transcript. There are many different types of discourse analysis but our services includes – verbatim transcription but shows all repetitions, stuttering, pauses, coughs, laughter, tone of voice. Pauses will be shown as short (.), medium pause (..) long pause (…), (cough) (laughter) etc